Refund policy

Return and Refund Policy

Effective Date: March 15, 2023
Last Updated: March 15, 2023

At Browme.shop, all purchases are final. We do not accept returns, exchanges, or refunds except where explicitly stated in this policy.

No Returns or Refunds

We do not offer returns, exchanges, or refunds for any reason, including but not limited to:

  • Change of mind

  • Incorrect shade or color selection

  • Items no longer required

  • Personal dissatisfaction with the product

Customers are responsible for reviewing all product information, including descriptions, shades, and specifications, before placing an order.

Exceptions: Damaged or Defective Items

We take product quality seriously. If your order arrives damaged or defective, please notify us promptly.

Important: Due to hygiene and safety regulations, we cannot accept returns or issue refunds for products that have been opened, used, or tampered with.

How to Report an Issue

All claims must be submitted within 7 days of delivery by emailing support@browme.shop

and including:

  • Order number

  • Clear photos of the damaged or defective item

  • A brief description of the issue

Upon review and approval, we may offer one of the following remedies at our sole discretion:

  • Replacement of the item

  • Store credit equal to the purchase value

  • Refund to the original payment method (exceptional cases only)

Incorrect Item Received

If you receive an incorrect item due to our error, please contact us within 7 days of delivery at browmetints@gmail.com

. We will:

  • Dispatch the correct item at no additional cost

  • Provide return instructions for the incorrect item (return shipping covered by us)

Order Cancellations

Orders cannot be cancelled once payment has been processed. Please review your order carefully before completing checkout.

If you need to request a cancellation, contact us immediately at browmetints@gmail.com

. While we may attempt to assist if the order has not yet shipped, cancellation is not guaranteed.

Important Notes

  • All sales are final unless the item is damaged, defective, or incorrectly shipped

  • No refunds are provided for buyer’s remorse or incorrect selections

  • Shade and product selection responsibility lies with the customer

Contact Information

For issues related to damaged, defective, or incorrect orders:

Website: www.browme.shop/contact

  • Response Time: Within 24 business hours

Browme.shop reserves the right to update or modify this policy at any time without prior notice. Any changes will take effect immediately upon publication on our website. Continued use of the site constitutes acceptance of the updated policy.